Our policy lasts 30 days from receipt of purchase. If more than 30 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 1725 De La Cruz Blvd Suite #4 Santa Clara California US 95050. Please contact email@example.com and we will arrange the shipment including an RMA number for your return. All returns must have an RMA number before shipping.
Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.
From our artisans in Ethiopia to our studio in Sweden, where each piece is given a calico tag and placed in an individual gift box it is then lovingly sent out to their new home at your place!
We are immensely proud of the phenomenal journey our pieces take and are honoured to share the story with you.
Handmade with love. Each of our pieces are sustainably, ethically, fairly, naturally and thoughtfully made.