Return Policy

Return Policy

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Our policy lasts 30 days from receipt of purchase. If more than 30 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vintageelectricbikes.com.

Shipping
To return your product, you should mail your product to: 1725 De La Cruz Blvd Suite #4 Santa Clara California US 95050. Please contact info@vintageelectricbikes.com and we will arrange the shipment including an RMA number for your return. All returns must have an RMA number before shipping. 

Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

Spinning

Naturally, the process starts with the sourcing of the material. Women in Ethiopia either in their homes or together with other women and spin cotton onto a drop spindle to create a thread of cotton, which can then be used for weaving. The cotton threads are both produced inside of their compounds as well as purchased locally. The hand-spun thread is the basis for all of our products.

Dyeing

The cotton threads are dyed in different colors using a combination of natural colours found in often locally grown flowers, plants, herbs and spices as well as AZO free, REACH certified, environmentally friendly man-made dyes. These dyes are meticulously combined in steel pots and then the fibres are soaked in small batches transferring the rich colours onto the cotton.

Weaving

After the coloring of cotton and silk threads, the local producers proceed with weaving them into scarves, towels and blankets. Weaving the cotton and wildsilk into the beautiful textiles is rooted in an ancient tradition. All our products are woven by the hands of the local weavers on so called hand looms. The hand looms are adjusted for each piece, depending on the size of the product. The weaving process requires a great deal of dedication and patience demanding the weavers use of hands and feet to operate the loom.

Finishing

The final step in the production is the finishing. It is crucial to ensure the quality and sustainability of the products. After the products are woven, the local artisans make sure that the edges are neat by cutting ends, twisting and knotting the ends and putting finishing touches on each product individually.

From our artisans in Ethiopia to our studio in Sweden, where each piece is given a calico tag and placed in an individual gift box it is then lovingly sent out to their new home at your place!
​We are immensely proud of the phenomenal journey our pieces take and are honoured to share the story with you.
Handmade with love. Each of our pieces are sustainably, ethically, fairly, naturally and thoughtfully made.